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ServiceNow, Inc. Senior People Science Analyst in Santa Clara, California

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog ( and hear from our employees ( about their experiences working at ServiceNow.

Talent Insights Team

The Talent Insights Team leverages data to help leaders and other stakeholders across ServiceNow make better decisions about people. We are passionate about making ServiceNow an incredible place to work for every employee and helping ServiceNow achieve its mission. We believe leveraging data will help us make better decisions about our most important resource, our talent.

The Role

You will play a lead role in making people science actionable— from consulting with business stakeholders across ServiceNow, to designing research projects tied to business objectives and needs, running advanced analyses and modeling relationships between variables of interest, and delivery of insight that drives action. You will also draw from external research and best practices to help us focus on the right questions and elevate the scientific rigor of our methodologies.


  • Consult with HR and business stakeholders to clarify research opportunities that support organizational decision-making and business strategy

  • Apply subject-matter knowledge and expertise (drawing from theory, along with qualitative & quantitative methods) to design workplace research studies that address key organizational questions and needs

  • Run analyses using appropriate statistical methods to address research questions, test hypotheses, and model relationships between variables of interests

  • Manage research projects from start to finish, with minimal guidance

  • Storytell business-relevant research findings to influence audiences at all levels and drive action planning

  • Develop inventory of empirical findings and people insights ServiceNow draw from while designing & scaling talent programs

  • Conduct reviews of people research literature, benchmark data, and industry best-practices and tie back to key talent metrics

  • Document key insights and facilitate discussions and trainings with other centers of excellence to elevate data literacy

In order to be successful in this role, we need someone who has:

  • Advanced degree in I/O Psychology or related field, with 3-5 years of experience in analytics/insights consulting with business stakeholders to drive insight and action

  • Strong business analysis skills including strong written communication, presentation development, and data analytics

  • Fluency with research methodology (such as literature review, survey methods, experimental design, hypothesis testing, regression techniques, etc.)

  • Demonstrated experience applying behavioral science methods to design and conduct research studies in the workplace setting

  • Strong data visualization skills, able to “tell the story” in a clear, concise, and clean manner

  • Experience presenting to executives and leadership

  • Ability to initiate and drive projects to completion with minimal guidance

  • Expertise in Excel, Tableau, SQL, and R, and experience leveraging HRIS data


Excel, R, Tableau, SQL, HRIS Software, Employee Survey Platforms


ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550 (tel:(408)%20501-8550) , or for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.