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CommonSpirit Health System Engineer II in SANTA CRUZ, California


Dignity Health, one of the nation’s largest health care systems, is a 22-state network of more than 9,000 physicians, 63,000 employees, and 400 care centers, including hospitals, urgent and occupational care, imaging and surgery centers, home health, and primary care clinics. Headquartered in San Francisco, Dignity Health is dedicated to providing compassionate, high-quality, and affordable patient-centered care with special attention to the poor and underserved. In FY17, Dignity Health provided $2.6 billion in charity care, community benefit, and unpaid cost of government programs. For more information, please visit our website at. You can also follow us on and.


Position Summary:

Provides operational support in addition to evaluation and implementation services for new products, technologies and solutions to address corporate business requirements.

Works beyond the routine utilizing specialized knowledge and analysis of multiple variables.

Has a comprehensive understanding and skillsets for supported platforms/products and environments. Effort and activities are divided between maintenance and support of existing environments, and implementation tasks. Project assignments can be large in scope but are typically of medium complexity.

  • Provide exceptional customer service to Dignity Health end users, Business Stakeholders and other members of Dignity IT

  • Perform daily production support activities

  • Participate in team on-call rotations.

  • Perform patching and code deployments across all environments

  • Participate in projects associated to the enhancement, upgrade/patching, or implementation of new or existing technology solutions.

  • Participates in support efforts between Enterprise IT Operations and other Dignity Health support teams.

  • Conduct performance tuning and troubleshooting

  • Initiate change management requests and adhere to the Dignity IT CM process.

  • Perform source code/versioning management function adhering to technical management guidelines

  • Provide ownership of technical issues within the IT Operations Team

  • Assist with the design and implementation of a comprehensive monitoring and alerting process across all IT Operations platforms

  • Assist with strategic planning activities (capacity planning, process improvement, maintenance, upgrade and end-of-life planning, roadmap development)

  • Build new test and production environments on existing or new hardware as required.

  • Identify automation opportunities and implement scripted solutions.

  • Identify technical innovation and process improvement opportunities.

  • Assist with the implementation of a comprehensive and ongoing release management and planning effort.

  • Utilize standard tools and methodology to develop system and support performance metrics.

  • Perform technical mentoring and cross training with other team members.

  • Demonstrate a basic knowledge & expertise with Dignity business processes and routines.


Minimum Qualifications:

BA or BS in Computer Science, Technology, or Business discipline or Cisco/Microsoft Certifications or equivalent experience is required.

1-3 year of Experience racking, installing, troubleshooting server based hardware.(HP/Dell/IBM,etc)

3-7 years of professional experience in an IT technical or infrastructure field is required.

3-7 years’ experience in small to large complex projects

3-5 years’ experience with vendor engagement

Travel Required to regional sites.

Established understanding of Infrastructure and relative technologies.

Established understanding of network connectivity and protocols.

Ability to work without daily supervision and maintain standards.

Ability to develop and organize written documentation and procedures is required.

Ability to exercise good judgment in determining work and problem resolution priorities and approaches.

Ability to maintain a clean and organized environment.

Strong conflict resolution skills.

Ability to multi task in a fast paced work environment.

Team player will work close in team environment

Experience with datacenter and MDF/IDF closet construction design (cabling, racks, power, cooling)

Experience with installing and troubleshooting Microsoft Server operating systems.

Preferred Qualifications:

Experience with Server based hardware for enterprises (HP/Dell/IBM,etc)

Experience with Cisco Route Switch and Wireless infrastructure.

CCNA or CCNP Certification Preferred

Experience or understanding of Cisco Nexus platform preferred

Experience with Cisco wireless, and moderate understanding of wireless design and coverage preferred

Travel Required:

Significant travel required to regional sites.

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Equal Opportunity

Dignity Health is an Equal Opportunity/ Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please

Dignity Health will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).

External hires must pass a post offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request . We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

Dignity Health participates in E-verify.

Job ID 2020-135903

Employment Type Full Time

Department Telecom Voice Network

Hours / Pay Period 80

Facility Dignity Health System Office

Shift Day

Standard Hours Monday - Friday

Work Schedule 8 Hour