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UCLA Health Front Office Admin Support - Rehab Services - Santa Monica in Santa Monica, California


In this role, you will provide administrative support for a busy, fast-paced outpatient rehabilitation clinic. Primary job duties include, but are not limited to: greeting patients, answering phones, making appointments, collecting copays, and supporting the clinical staff. Prior experience in a customer service role is required. Prior experience in a medical office, preferably a rehab clinic, is required.


Working knowledge of electronic medical records including scheduling and registration. EPIC preferred. Working knowledge of payor billing requirements, on-line billing system, and HCPSCS, CPT-4 and ICD-10 codes for Rehabilitation Services. Working knowledge of Physical therapy, Occupational Therapy, and Prosthetics and Orthotics treatment and terminology. Reading skills to understand documents such as intake forms, therapist or patient written instructions, and hospital guidelines. Working knowledge of computerized scheduling, Microsoft Word, Outlook and Excel. Ability to effectively communicate with patients and staff from varied cultural and socioeconomic backgrounds. Ability to safely perform repetitive bending, stooping, squatting, standing or sitting during day. Sufficient dexterity and strength to perform standard duties. Ability to walk between areas of Rehab Services.

UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.