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RevenueWell Website Account Manager (21-107) in Santa Rosa, California

WHY WE?RE LOOKING

Founded in 2010, RevenueWell saw a way to use the latest marketing automation technology to help doctors build better, more connected relationships with their patients and communities. We think it?s a problem worth solving and thousands of dental practices across the country seem to agree. The company has grown very quickly over the last few years and has added 90+ new employees earlier this year with the acquisition of PBHS (https://www.revenuewell.com/article/revenuewell-expands-dental-marketing-offerings-with-acquisition-of-pbhs/) . We are now a team of 260+ diverse people who are committed to our mission, super-focused on our product, and fanatical about helping each other and our customers succeed.

To support our continued growth, we are looking for an organized, customer service driven, tech savvy candidate to act as the primary point of contact for new website implementations. The person in this role will serve as project manager and will be responsible for gathering client data and setting up a pre-designed (semi-custom) website theme, while providing excellent, proactive communication and ensuring high customer satisfaction throughout the process.

WHAT YOU?LL DO

  • Coordinate all aspects of website setup from order date to going live.

  • Set up semi-custom themes, including design and layout customization utilizing ?theme part? manipulation and creative thinking.

  • Guide and advise clients on design choice and content layout as well as best practices for website setup for functionality, user experience and SEO purposes.

  • Prepare logo and edit photos utilizing Photoshop.

  • Maintain open communication with clients regarding setup, expectations, status, etc.

  • Coordinate with IT department for posting sites live.

  • Liaise with our development team on more technical changes.

  • Accurately track all sales opportunities.

  • Send proposals for billable work and follow up to ensure completion.

  • Coordinate "site extras" and ensure complete order fulfillment.

  • Train clients via phone and email on website editing.

  • Other duties as assigned.

WHAT YOU NEED

Applicants must currently reside in CA, NY, IL, OK, MT, or IN. Remote/work from home in these states okay.

Experience/Education

Two-year college degree with at least two (2) years? account management/customer service experience in a technical capacity or equivalent combination of experience.

Knowledge, Skills, Abilities

  • Must have a critical eye for recognizing aesthetically pleasing website layouts.

  • Ability to thrive in a fast-paced, technical environment and interact with owners, management, co-workers, clients, superiors and subordinates with professionalism, courtesy and tact.

  • Previous experience with WordPress editing highly desirable.

  • Basic knowledge of CSS and Photoshop helpful.

  • Must possess strong organization skills and have ability to communicate clearly and professionally over the phone as well as through e-mail.

  • Must be a fast learner, have high attention to detail and are self-motivated to deliver results.

WHAT?S IN IT FOR YOU

  • Friendly work environment where hustle goes a long way and work is enjoyable and meaningful

  • The ability to work with some amazing RevenueWellers (co-workers)

  • Medical, dental, vision benefits

  • Health Savings Account (HSA)

  • Employee Assistance Program (EAP)

  • 401k with company matching (no waiting period)

  • 3 weeks? vacation to start

  • Company paid Short-term and Long-term disability

  • Company paid Life benefit with AD&D

  • Endless supply of fruit, coffee, and other goodies (once back in the office)

  • A great place to grow your career

RevenueWell is an Equal Opportunity Employer of minorities, females, protected veterans, and individuals with disabilities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

We do not accept candidate submissions from search firms or staffing agencies.

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