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Thermo Fisher Scientific Sr. Product Manager, Service Innovation in South San Francisco, California

Job Title: Sr. Product Manager, Service Innovation

Requisition ID: 136691BR

Location: US - Remote

What will you do?

Thermo Fisher is at the heart of the global response to COVID-19, and we are growing the teams supporting this effort. Global Service and Support is helping enable the lab of the future and high-tech digital service technologies to support it. We're an innovative and entrepreneurial team with global reach, and you will have a significant impact on the future of connected devices at Thermo Fisher Scientific. The ideal candidate will possess a combination of product management, marketing, and technical skills.

As Sr. Product Manager, you will be responsible for developing and translating the business and digital service vision into a strategy and product roadmaps to drive customer success, create a competitive advantage, and accelerate growth and efficiency across Life Sciences Solutions. As a member of this team you will enable new models for scientific laboratory productivity and provide innovative customer experiences, and partner across the enterprise platform to leverage services across Thermo Fisher Scientific.


  • You will translate the business and digital service vision into a strategy and product roadmap to drive customer adoption of digital tools, create a competitive advantage, and accelerate growth and efficiency across Life Sciences Solutions

  • You will identify opportunities, business cases, and create project proposals for new experiences based on the latest web, mobile, analytics, and IoT tools

  • You will work with software development, IT, product management and marketing teams to facilitate development of new remote and proactive service capabilities

  • You will define and execute global go-to-market strategy for migrating internal and external customers to the new digital experience

  • You will research voice of the customer; market needs and gaps, trends and opportunities; competitor dynamics & capabilities; technology landscape and off-the-shelf solutions

  • You will leverage qualitative & quantitative market research, design thinking, and user-centered innovation to develop offerings and capabilities tailored to specific regions/segments, that drive growth for the business

  • You will work with business and financial analysts to justify investments into new solutions, monitor and report status, and demonstrate revenue and profitability gain

  • You will influence and engage with cross-functional teams across Thermo Fisher Scientific, be an evangelist for transforming the way we work

  • You will manage business strategy including market outlook, competitive assessment, opportunity prioritization and product roadmap for digital service capabilities

How will you get there?


  • Bachelor's degree in Computer Science, Engineering, Biology, or Marketing


  • At least five (5) years of product management, marketing, and/or commercial experience

  • Ability to distill customer requirements, understand competitive strengths and weaknesses, and develop compelling product offerings and value propositions addressing competitive threats

  • The ability to translate strategy into projects, drive project execution, formulate plans and define key performance indicators, as well as report on the health of each project

  • Experience with agile software development lifecycle (interacting with software teams)

  • Well-versed in rapidly evolving digital service & support space, mobile experience development for consumer or industrial applications. Past exposure to life science applications and biotechnology (preferred)

  • Experience effectively communicating, building strong cross-functional relationships, and working closely with other teams across the business at all levels

  • Exceptional verbal & written communication skills; outstanding negotiation, facilitation and consensus building skills

  • Experience leading teams without direct authority

  • Self-starter with the ability to create and execute plans based on a vision

  • Able to act in a relatively autonomous capacity and encounter problems of diverse scope and moderate to high complexity

  • Experience with life sciences or clinical research products and services (preferred)

  • Up to 25% domestic and international travel

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 75,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit .

Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.