Facebook Program Manager, Imminent Risk, Risk and Response in Sunnyvale, California
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
The Imminent Risk team seeks to identify and prioritize emerging risks to Facebook and its users, identify trends from external industry events, track key public affairs issues to evaluate risks, deliver action-oriented assessments to mitigate risks to our partners, platform and users, as well as provide critical insights to our internal cross functional stakeholders.
We are seeking a Program Manager with a passion for building strong, strategic relationships with stakeholders across the business, and helping to shape the team's long-term vision, devise and drive global goals, drive key strategic initiatives for leadership and identify opportunities to drive change to help Facebook provide the best support for the community. Successful candidates will excel at designing and troubleshooting systems to optimize for scalable support, coach and mentor teammates in pinpointing system inefficiencies, and develop technical support frameworks for mitigating risk to Facebook.
Oversee the development and execution of the Imminent Risk team program including but not limited to risk mitigation, tooling, systems and workflows, training, and process improvements across the team
Develop and drive a collaborative environment within the program, acting as a liaison with other program managers across Risk & Response as well as with key integrity partners
Develop internal and executive reporting processes to provide clear and effective program updates
Ensure clear and consistent communication of organizational progress, obstacles, and opportunities
Collaborate with teammates in developing, prioritizing, and delivering comprehensive and data-driven tool improvement requests
Become a technical expert on all tools and systems utilized by Risk & Response
Work closely with cross-functional partners to develop and implement strategic tooling solutions that address unique requirements of investigation and incident response work
BA/BS degree or international equivalent
4+ years of experience in a role involving strategic/analytical initiatives (operations manager experience, project/program management, online operations, consulting experience)
4+ years of experience initiating and driving projects to completion with minimal guidance
Analytical-thinking and problem-solving experience
Experience collaborating with a variety of individuals and organizations to drive improvements with minimal guidance
Experience communicating results of technical analyses with non-technical partners and leadership teams to influence the strategy of those teams
Experience breaking down processes and identifying key pain points in order to deliver business improvements at the regional or global level
Thrive in an agile and global environment, experience pivoting quickly and effectively
Experience with data analysis or internal tools
Technical experience (PHP, SQL)
Experience driving solutions for global operational teams
Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at email@example.com.