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Expeditors Customer Service Representative - Customs Brokerage in Torrance, California

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals

  • 250+ locations worldwide

  • Fortune 500

  • Globally unified systems

Major Duties and Responsibilities

  • Transfer customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration

  • Track and Trace international shipments

  • Ensure smooth, accurate and timely submission of US Customs entries to obtain timely clearance of cargo from US Customs and Participating Government Agencies

  • Timely dispatch freight to truckers and coordinate delivery

  • Ensure accurate and timely client and service provider billing

  • Identify and manage exceptions while identifying opportunities for continual improvement in processes

  • Understand all the elements of the import customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customer´s instructions and expectations.

  • Ensure compliance at all times by following government regulations and company policies

Qualifications, Knowledge, and Skills:

  • Minimum of 2 years of Customs Brokerage Experience with good knowledge of brokerage process and interactions with government agencies

  • Experience with working with truckers, terminals, forwarders and carriers

  • Driven and motivated to continue in a career in international logistics

  • Must be able to commute to the city of Torrance

  • High School Degree or equivalent required

  • Undergraduate Degree Preferred

  • Must be legally authorized to work in the United States

  • Must not require future sponsorship for employment visa

  • Must have the ability to work overtime in support of the department needs

  • Fluent in English, both written and verbal

  • Good computer skills (Word, Excel, and familiarity with PowerPoint)

  • Comfortable with numbers and basic mathematical skills

  • Familiarity with 10-key usage

  • Ability to multi-task and prioritize throughout the workday while remaining focused and organized

  • Demonstrated ability to be pro-active in thought and action

  • Strong organizational skills

  • Analytical with a strong attention to detail

  • Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

  • Ability to work independently and in a collaborative team environment

  • Willing to pitch in and help on last minute projects or assist team members

  • Excellent written, verbal, and interpersonal communication skills

  • Has a demonstrated strong work ethic, and reliability

  • Comfortable working in a professional business environment

  • Proven ability and desire to learn new software and technologies

  • Successful candidates must pass a background check

Reporting Structure

  • Customs Brokerage Lead Agent, Supervisor and Manager

Expeditors offers excellent benefits

  • Paid Vacation, Holiday, Sick Time

  • Health Plan: Medical, Prescription Drug, Dental and Vision

  • Life and Long Term Disability Insurance

  • 401(k) Retirement Savings Plan (US only)

  • Employee Stock Purchase Plan

  • Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

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