Hyatt Hotel Manager in WEST HOLLYWOOD, California
Debuting in early 2021 are Thompson Hollywood and Caption BY HYATT.
Thompson Hollywood will present a design forward, luxury boutique hotel experience, featuring a superb collection of 190 guest rooms and exceptional amenities reflective of the vibrant spirit of their Hollywood location.
Caption BY HYATT, where lifestyle meets select service is a 212-room hotel that inspires organic connections between people on their own journeys through alluring spaces, food and beverage offerings and experiences that don't begin and end at the door.
Reporting to the General Manager, the Hotel Manager will consistently demonstrate sound leadership and a professional image to colleagues, guests, local community representatives, suppliers and competitors. This senior position requires a hands-on, entrepreneur who has the opportunity to make an impact on the overall operation and success of the hotel.
The Hotel Manager will support the operations team to drive revenue and profit, whilst maintaining company standards for guest satisfaction, colleague engagement, quality assurance and asset protection. A focus for this position is on leading colleagues as a manager, coach and mentor, with the aim of consistently driving guest satisfaction.
Serves as a guest advocate for the property, pulls together resources to resolve guest and operational issues and impact results
Responsible for short- and long-term planning and the leadership of all operations in the front and back of the house
All Operations Departments at Caption
Housekeeping and Front Office at Thompson
Direct and oversee development of leaders and colleagues
Direct the implementation of the payroll, reports, forecasts, inventory and budget for all operational areas
Implement procedures to increase guest and colleague satisfaction
Ability to assimilate operational statistics quickly and see how they can be used to enhance position of property
Reviews financial reports and statements to understand property’s performance versus budget and expenses. Works to determine areas of concern and develops strategies to improve performance
Coaches and supports hotel team to effectively manage wages and controllable expenses.
Experience developing standards and operating procedures
Coach and counsel colleagues to reflect Hyatt service standards and procedures
Build and Nurture a relationship with the Food & Beverage provider
Minimum Bachelor’s Degree in Hospitality Management (or related discipline)
6 years or more of progressive Hotel Rooms Management experience
Previous department head or senior leadership experience
Hotel pre-opening experience preferred
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
Effective time management skills to meet commitments across multiple departments, priorities and deadlines
Financial acumen required to work with, understand and make decisions based on financial information and data
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Excellent communication skills to convey information and ideas clearly, both verbal and written
Effective listening skills to understand issues and work toward problem resolution
Experience working with Opera, Reserve and Micros-Fidelio will be advantageous
Must be proficient in Microsoft Word and Excel
Ability to maintain communications with Corporate Staff and Hotels owners
Primary Location: US-CA-West Hollywood
Organization: Thompson Hollywood
Pay Basis: Yearly
Job Level: Full-time
Job: Hotel Operations
Req ID: WES002265
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.